Store Manager-Kanata

This is NOT your typical retail sales management job. 

We are looking for a highly motivated individual with a burning desire to succeed in a hybrid retail sales management role.   We are a team of mobile communication experts who go the extra mile to ensure our clients get the best device, the best plan, and the best experience.  Our mission is to make our clients raving fans of the Cell Phone Centre

What do you bring:

You are a high achiever.  You want to see your store at the top of the leader board every week, month, and quarter.  You want your team to achieve their targets.  You are laser focused on your store’s success.  You want the challenge and responsibility of making your location successful and profitable. 

Failure is not an option for you.  If this describes the type of person you are, read on!

As a Hybrid Retail Store Sales Manager, you are organized, disciplined and a self-starter.  You are someone who will supports a culture of accountability, performance, and new business acquisition in our consumer, business, and corporate markets.  At the same time, you strive to create raving fans from our new clients and current client base.

You are creative, resilient, and passionate about learning and exceeding sales goals.  You have an intense desire to lead, coach and mentor sales advisors to achieve their individual success within the organization.  You and your team find real solutions for our clients from our core Consumer and Business products (Mobility, Home & Business Security, VOIP, Fleet Services and Web Solutions. 

What you will love about this role:

• Great industry remuneration with awesome overrides and SPIFFS.
• An awesome benefits and bonus program.
• An opportunity to further develop your sales acumen through retail and B2B transactions.
• active support of your personal development with continuous training and development.
• owners who genuinely care about your growth within the organization.

Performance Objectives:

• You will be expected to:
  • Achieve minimum store revenue targets.
  • Achieve minimum new business loading targets.
  • Maintain a minimum 4.5 Star Google review rating.
  • Maintain a healthy sales funnel with a minimum of 3 appointments a day per rep.
  • Conduct warm calls, cold calls, text, and email campaigns to support the building of your team’s pipeline.

How you Grow and Overcome Challenges:

• Through our 7 Steps of Selling process (a full sales cycle, from qualifying leads to closing new clients) you will coach and mentor you team to ensure daily revenue objectives are met.
• Conduct weekly coach sessions and accountability sessions with your team to improve performance.
• Enthusiastically participate in your own coaching and accountability sessions with leadership.
• You will become the resident B2B expert to add value to your store location.
• You will enthusiastically market the CPC through social media and referral acquisition.
• You will regularly train, learn, and evaluate all our operational systems, such as our POS, Partners, Statflo, CRM’s, repair, and trade-in portals.
• Attend and enthusiastically participate in key meetings, huddles, and group chats.
• Show team members how their individual contributions matter to the company’s success.
• You’re going to help us shape company culture by living out agreed upon values, specifically ethics and integrity.
• Bring more energy than you take, because you will set the tone every day for the entire organization.

This role is for you if:

• You are intensely competitive and not conflict adverse.
• You’re a fast learner and have a desire for ongoing learning and development.
• You’re highly organized with exceptional follow-through abilities.
• You’re enthusiastic, have a passion for sales, and are not afraid to ask for the sale.
• You can build trust and demonstrate empathy.  
• You want to be rewarded on performance and attaining objectives.
• You’re disciplined around time management, setting priorities, and accomplishing goals.
• You lead from the front of the store, not the back.
• You understand that sales objectives are our primary focus while maintaining exceptional customer with client every transaction and interaction.
• You like to sell.  You like to close deals.  You like making your team successful.

What this role is NOT:

• This is not a role where you just wait for clients to walk in.
• This is not a role for someone who doesn’t want to be measured on their performance.
• This is not a role for someone who is happy with just an average wage.
• This is not a role for someone with no desire to get better every day.
• This is not a role for someone who can’t have or handle tough conversations with their team or leadership.
• This is not an office job.  Your primary role is store profitability and customer success.  Your secondary role is store administration.  You must be able to do both.

Some of the Perks for Top Performers:

• Annual TELUS trip for top performers to luxurious destinations around the world.
• Residuals worth an additional $35k a year
• Annual Dealer trip for training, fun, and rewards
• Above average commissions and bonus
• Carrier and Manufacturer SPIFFS and Bonuses